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Fluff Points

We love our customers, we love our fluff. So what better way to share the love than to
improve our famous FLUFF POINTS!

Earn 2.5% reward points on every* new purchase (*tax, shipping, selected products and gift vouchers excluded).



How do I earn points?

You must sign into your account EVERY TIME you shop, otherwise your rewards points will not be counted. Fluff Points will automatically be applied to your account on each qualifying spend.  


How do I redeem my points?

Click on "My Account" on the upper right hand corner of the homepage, then select “My Rewards”.

Here you will find the option to "Redeem".

There are three options to choose from and each option shows the total points required for each. You DO NOT have to use all your points at once, they will carry over if not used.

Click "Redeem" under your chosen amount. If you do not have enough points to select that option, you will not be able to proceed, but if you do, you can purchase a fluff voucher!

This gift voucher total will be automatically added to "My Account". 


How do I spend my voucher?

When you wish to use your Fluff Points gift voucher, click "My Account" then select “Gift Certificates” (It’s right near the bottom).

Click "View Details" and find the code beginning with "GC..." followed by numbers/letters.

Copy/paste that code into the "apply coupon" box at checkout and your fluffy godmother will magically deduct the fluff voucher from your total.


 

The boring but important part:

The Fluff Points reward scheme is not a refund program. Fluff points have no cash value.

If you have redeemed fluff points for a voucher code but do not use it on your order, we cannot apply it later as a refund.

Exchanges do not count as new points. If the replacement item costs less, the difference will be deducted from your fluff points.

Points cannot be transferred, and are only issued in the account of the buyer. NO exceptions.   

Gift certificate purchases are excluded from the Fluff Points reward scheme. 

Vouchers are valid for one year from issue.

The Fluff Points program may be cancelled or changed at any time.