Sling Heaven have a 14 day returns policy from the receipt of your parcel, for an exchange or refund.
With all returns, please include a completed returns form (including order number or billing postcode). This can be found on the back of your invoice.
Please wrap items appropriately for transit to avoid damage to goods or boxes. Please do not stick labels or tape directly to the products packaging (e.g. carrier box ) as if tampered with in any way, we can no longer accept the return.
Please allow 3-5 working days once the goods have reached us, to give us time to process your returns. Any returns received after 14 days, can no longer be processed.
All refunds will be credited back to the original method of payment used to place the order. Credit/debit card transactions can take 3-5 working days to show up on your bank statement.
Please ensure your account details are current and up-to-date, as we may need to contact you regarding your return via email or telephone.
If you have any further queries, please don’t hesitate to contact us.
Shipping & Handling - Customers are accountable for return shipping charges. We suggest a recorded or signed for delivery service so the parcel is insured and can be tracked. Goods are the customer’s responsibility until they arrive at our warehouse. Our Royal Mail post is delivered every day (Monday - Friday) at approximately 10am. Please see faulty items for further information.
Conditions of returns - Please ensure all items returned are unused with all tags still attached. Any items returned in a non-sellable condition will not be accepted.
Carriers - All carriers must be unworn, smoke/hair free and unwashed.
Faulty items - If you believe your product is defective due to a manufacturing fault, please send it back along with the returns form explaining the defect. We will assess the product and then contact you; we may from time to time send the faulty item on to the supplier for a second opinion. Please inform us of the defect immediately and do not continue to use the item as this may affect the result of our assessment, If you receive an item that is faulty, we will send you a pre-paid label for return. Just use the contact us page to request one, sending images of the fault.
Our faulty returns policy covers your product for 6 months and each return will be dealt with individually.
Can I return a telephone or Web order at a the Sling Heaven store? - Yes, you can return non-faulty goods to our shop. You will need to take your Invoice/Receipt with you as proof of purchase.
Items returned from outside of the U.K. - Returns for exchange can only be sent to the UK and Ireland. Outside of this zone will be charged postage following our delivery prices to the applicable country.
Cancelling an order - for full details on how to cancel an order following the distance selling regulations please see our Terms & Conditions.
Our returns policy will not affect the consumer’s statutory right to cancel or any other statutory rights.